Summary:Telezone Concerns is a free comparison service. We collect minimal personal data β only what you voluntarily provide when contacting us. We do not sell your data, share it with networks for marketing, or earn commission from any provider.
01
Who We Are
Telezone Concerns ("we", "us", "our") is a UK-registered independent telecom comparison and advisory service. We are the data controller for personal data collected through this website (m4stradeltd.com) and by telephone.
| Company Name | Telezone Concerns |
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| Companies House No. | 12281069 |
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| Registered Address | 536 Stroud Crescent East, Bransholme, Hull, HU7 4QW, United Kingdom |
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| ICO Registration | Registered with the Information Commissioner's Office |
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| Email | info@telezoneconcern.online |
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| Phone | 0330 059 9989 |
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02
Data We Collect
We collect personal data only when you actively provide it to us. We do not purchase data lists or collect data from third-party sources.
| Category | Examples | How Collected |
|---|
| Contact Data | Name, email address, phone number | When you email or call us |
| Enquiry Data | Your current plan, usage needs, questions asked | During advisory conversations |
| Technical Data | IP address, browser type, pages visited, time on site | Automatically via cookies / server logs |
| Communications | Emails sent to us, notes from calls | When you contact us |
We do not collect sensitive personal data (e.g. health, financial, or biometric data). We do not collect payment information β all purchases are made directly on network providers' websites.
03
How We Use Your Data
We use your personal data only for the following purposes:
- To respond to your enquiries and provide comparison advice
- To improve our website and services based on usage analytics
- To comply with our legal obligations, such as keeping records
- To handle complaints and resolve disputes
- To send service-related communications, not marketing unless you opt in
We do not:
- Sell your data to third parties
- Share your data with mobile networks for marketing purposes
- Use your data for automated decision-making or profiling
- Send unsolicited marketing emails
04
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
| Purpose | Legal Basis |
|---|
| Responding to enquiries | Legitimate interests (Article 6(1)(f)) |
| Providing comparison advice | Legitimate interests / Contract (Article 6(1)(b)) |
| Website analytics | Consent (via cookie preferences) / Legitimate interests |
| Legal compliance | Legal obligation (Article 6(1)(c)) |
| Marketing communications | Consent (Article 6(1)(a)) β opt-in only |
05
Cookies
Our website uses cookies to improve your experience and to understand how visitors use the site. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|
| Essential | Required for the website to function, e.g. session management | Session |
| Analytics | Help us understand visitor behaviour, e.g. Google Analytics | Up to 2 years |
| Preference | Remember your cookie consent choice | 12 months |
You can control and disable cookies through your browser settings at any time.
06
Third Parties & Disclosure
We may share your personal data with trusted third parties in limited circumstances:
- IT & hosting providers β who store and process data on our behalf under data processing agreements
- Analytics providers β such as Google Analytics (anonymised data only)
- Legal or regulatory bodies β where required by law, such as HMRC, courts, or the ICO
We do not share your personal data with mobile network operators (EE, O2, Vodafone, Three, Sky, iD, Lebara, etc.) or any commercial partners. We have no commercial arrangements with any network.
If we ever transfer data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.
07
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law.
| Data Type | Retention Period |
|---|
| General enquiry correspondence | 2 years from last contact |
| Complaint records | 6 years (in line with limitation periods) |
| Website analytics data | Up to 26 months (Google Analytics default) |
| Server logs | Up to 12 months |
After the relevant retention period, data is securely deleted or anonymised.
08
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten").
Right to Restriction
Ask us to limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing.
Withdraw Consent
Where processing is based on consent, withdraw it at any time.
Right to Complain
Lodge a complaint with the Information Commissioner's Office (ICO).
09
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
βSSL/TLS Encryption
Encryption for all data transmitted between your browser and our website.
βAccess Controls
Controls limiting who can view or access personal data.
βRegular Security Reviews
Regular reviews of our systems and security processes.
βProcessor Agreements
Data processing agreements with all relevant third-party processors.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay, as required by UK GDPR.
10
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 13.
If you believe we have inadvertently collected data from a child, please contact us immediately atinfo@telezoneconcern.onlineand we will delete it promptly.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised accordingly.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.